Privacy Policy
This Privacy Policy outlines the manner your data is collected and used by SOLETOSOUL. Please read our privacy policy carefully to get a clear understanding of how SOLETOSOUL collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
We wish to make you understand through this Document:
· Feel comfortable while using our websites.
· Feel secure while sharing information with us.
· You may contact us with your questions or concerns about privacy on this website.
· Be aware that by using our websites you are voluntarily and unconditionally agreeing to the collection of certain data.
Sources from where Information that may be Collected from You? SOLETOSOUL collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to the Platform and other websites accessible from them. During registration you are required to give us your contact information (such as name, email address, date of birth, gender, billing address, delivery address, pin code, mobile number, occupation, interests etc.) Upon registration users may receive communications from us (e.g. newsletters, updates). Even when transact as a guest we collect identifiable information (such as name, email address, date of birth, gender, billing address, delivery address, pin code, mobile number etc.)
We take customer data privacy very seriously. Kindly, note that SOLETOSOUL does not access or store your Payment Card details (i.e. credit/debit card number, expiration date, CVV etc.). When you make a purchase using your card, all required transaction details are captured on the secured payment page, and encrypted using Industrial Strength Cipher, and are securely transmitted to your card issuer for obtaining an authorization decision. At no time during the purchase process or thereafter does SSL have access to, or store, your complete card account information.
We read your SMS messages only for the purpose of OTP verification at the time of making payments and during user registration on the Platform. We do not read any other messages on your mobile except OTP verification SMS sent by SOLETOSOUL. We also don’t access your call logs on phone.
We may collect additional information in connection with your participation in any promotions or contests offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and Platform use, which enables us to improve the service we provide. We will collect only such information as is necessary and relevant to us to provide you with the services available on the Platform and/or services / promotions agreed to be availed by you as a First Citizen member.
We use your personal information to:
Improve personalized features on our Platform to enhance your shopping experience.
To contact you for your account / profile related matters or any other reason as may be necessary.
To provide the services requested by you example deliver merchandise ordered by you.
To preserve social history as governed by existing law or policy.
We use anonymous traffic information to:
Remember you in order to deliver better and more personalized service e.g. track your entries in our promotion schemes Recognize your usage privileges to our Platform.
Administer and manage smooth functioning of our Platform by diagnosing problems. Track your session and activities so that we can understand better how people use our Platform. Who do we share your information with ? We do not share or rent your information with third parties except our agents and alliance partners.
Agents
We use the services of our enabling partners such as outside shipping companies, resellers, business associates to fulfill orders, and credit / debit card processing companies/banking partners to process the payment for goods and services ordered from SOLETOSOUL website. These entities do not retain, store, share or use personally identifiable information for any other purposes.
Alliance Partners
We will share your information with our alliance partners who work with us or on our behalf to help provide you the services. An alliance partner is a company or an individual who owns and manages (wholly or part of) online content on their websites powered by Soletosoul.com.
We share email addresses/mobile number(s) with agents and Alliance partners. The agents and Alliance partners use the email address/mobile number(s) to confirm the deliveries, send notices and offer services related to the service.
We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to any other third parties unless:
Required by special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure;
To help investigate, prevent or take actions regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of SOLETOSOUL .in terms of use or to defend against legal claims;
We have your permission to provide products or services you’ve requested
We reserve the right to disclose your personal identifiable, mobile number and email address information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our websites.
We share your information with advertisers on an aggregate basis only
The security of your personal information and email address is important to us. When you enter sensitive information (such as credit / debit card number/bank account details) on our acquiring bank’s system or order forms, they encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link http://www.verisign.com/
We follow generally accepted industry standards to protect the personal information and email address submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security.
What choices are available to you regarding collection, use and distribution of your INFORMATION?
You can accept or decline the cookies. All websites that are customizable require that you accept cookies. You must also accept cookies to register as someone for access to some of our services. For information on how to set your browser to alert you to cookies, or to reject cookies, go to http://www.cookiecentral.com/
Changes to this Privacy Policy
Please check our Privacy Policy periodically for any changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our Privacy Policy got last updated, placing a notice on our Platform, or by sending you an email when we are required to do so by applicable law.
IF AT ANY TIME YOU WOULD LIKE TO UNSUBSCRIBE FROM RECEIVING FUTURE EMAILS, YOU CAN EMAIL US AT admin@soletosoul.in
Follow the instructions at the bottom of each email & we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
www.soletosoul.in
532 Kudpi House, Linking Rd, Bandra West, Mumbai, Maharashtra 400052
India
admin@soletosoul.in
+91 80705 01050